Withdrawal policies

In accordance with the Austrian Consumer Protection Act (KSchG), consumers can revoke their contract declaration within fourteen days without giving a reason by means of a clear statement (for example by letter, e-mail). You can use the Withdrawal form template from https://lavavitae.com/PDF/en/withdrawal.pdf, which is not required though. The term begins on the day on which the consumer or a third party recommended by him, who is not the carrier, has taken possession of the goods, or in the case of partial deliveries, the last goods or, in the case of a subscription, the first goods. To ensure the withdrawal period, the punctual sending from the Withdrawal Agreement  is sufficient. It will be governed by Austrian law with the exclusion of UN purchasing law and the reference norms of Austrian and European international private laws. If the customer is a consumer under the terms of the consumer protection regulations at the customer’s headquarters, the relevant provisions taken into account, on the basis of the of the consumer protection regulations, stay unaffected.

The withdrawal declaration must be sent to: 
LavaVitae GmbH 
Kleinsattelstrasse 2/1
9500 Villach
Austria
E-mail: support@lavavitae.com 
 
Please send products back to: 
LavaVitae GmbH 
Brennersee 232
6156 Gries am Brenner
Austria

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