Refund policies

Consumer under the Austrian Consumer Protection Act (KSchG) to their contract agreement in accordance with § 5e KSchG within the statutory time limits - currently seven working days, the Saturday is not counting as a working day - without giving reasons in writing (eg letter, fax, email) or - when you receive the goods before the deadline - by returning the goods. The period begins with the date of receipt of the goods by the consignee (in case of recurring deliveries of similar goods upon receipt of the first partial delivery). Failure to fulfill the information obligations according to § 5d paragraph 1 and 2 KSchG , the withdrawal period is three months from the date of receipt of the goods by the consumer. If the information is remedied within this period, the period shall be seven working days from the time of the restitution of the information. In order to safeguard the withdrawal period is sufficient to send the cancellation notice. 

Austrian law applies to the exclusion of the UN Sales Convention and the reference standards of the Austrian 
and European private international law. If the customer is a consumer within the meaning of Consumer Protection at the location of the customer, in this regard applicable, mandatory consumer protection rules remain unaffected. 

The revocation must be sent to: 
LavaVitae GmbH 
Europastrasse 8 
9524 Villach
E-mail: support@lavavitae.com 
Please send products back to: 
LavaVitae GmbH 
Brennersee 232
6156 Gries am Brenner


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